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wont let me remove smart family

I can't get the system to remove the Smart family app so that I can get a new sim car for my phone. It is always a problem, but this time it refuses to go off of my account. HELP!!!!!!

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Re: wont let me remove smart family
Verizon Employee

Firedog11ku, making sure I am able to get a new sim for my device would be very important to me as well. Not being able to remove the Smart family app sounds very strange. No worries, I will be more than happy to assist. Please share with me what make and model phone are you using? Also, share what happens when you attempt to remove the app?


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