When I signed up, the promotion I was offered a $200 Home Depot Gift Card and $150 Verizon Gift Card. This was back in June/July of this year. I never received either one. I contacted Verizon and was told that they would re-issue them within the next 15 days. I still did not receive them. Contacted Verizon again today and was told they could still see that I was eligible, transferred me to someone in the Fios customer service who also confirmed I was still eligible, but was then transferred once again to someone who I was told could manually process this. This person told me I was no longer eligible for the Home Depot card and would have to accept another Verizon gift card instead or she would just process the $150. I have no other option and I have to wait another 15-30 days to receive an email to redeem them. I've seen many complaints about redeeming through the emails. This seems to be a scheme to get people to sign up and not follow through.
We are sorry to read about your ongoing issues with your promotion redemption. We will be reaching out to you in Private Note to gather some additional details from your account.
-Andi
Still waiting to hear back. So far I've received 3 automated responses. 1st telling me to reply back, to which I did, 2nd telling me to reach out, to which I did and the 3rd to reply back again, which i did. This is about as much of a joke as thinking I may actually get the promotional cards!
Thank you for reaching out again. Please confirm you Internet service is through Verizon FIOS or Verizon Wireless Home Internet? This channel can address Verizon Wireless products, promotins and services. For FIOS you want to contact Phone:1-800-837-4966.
-Deb
Call me while you’re at it.
Cackied56, we'd love to help you as well. We're sending you a Private Message so we can better assist.
~Jesse
I never received my promotional gift cards for my new lines and transfers.
I signed up for 5g internet plus and didn't received the offer $200 gift card (and $400 Samsung off for Home Depot) that was eligible for. I received an email that I can redeem these offers now but when I click the link from the email it doesn't appear on my account. Please help!!
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