My visa app says I have $58 Verizon dollars but when I click redeem it takes me to a screen that says zero. I also can’t access my Verizon visa account from my Verizon wireless account.
Hi Plchea. Thanks for letting us know about this. I can see how frustrating it must be. Let's try resolving this together. Are both apps updated? Have you tried logging out and back in on both apps? If you've already tried these steps, let me know, and we'll continue investigating.
Yes have logged out and back in. Both in app and web. It’s like Verizon wireless doesn’t recognize I already have a Verizon visa and wants me to apply.
Plchea, thank you so much for the details. Did you have a different Verizon account that the Verizon Visa card was linked to? Is your Verizon Visa card set up as the autopay card for your account?
Yes I have a different account now but same phone number as before and both the visa and my wireless have the same phone and email info. I am the account owner for both. Yes my Verizon visa is my auto pay account.
Hey, Plchea! You can access your Private Notes when you go to your profile page where you will find a section labeled "Private Messages" or "Inbox" Let us know if you run into any trouble!
I am still having the same problem. I can see my verizon dollars on the mobile verizon visa app, but when I click to redeem it redirects me to verizon wireless and they disappear. When I try to access from website and click on manage visa account it just refreshes the page without taking me to another page.
Good evening, we wanted to follow up and see if we could further assist with your concern today. Please reach back out and let us know if there is more we can do for you.
