No Voice or SMS Nassau Bahamas

[Trothbell]

Hi. I paid for a global plan so I could use my phone in Nassau Bahamas. I am expecting a very important call, but only data is working, not voice or text. I have a Samsung Galaxy S4. Please help. Thanks!

[vzw_customer_support]

Trothbell

We want you to be able to enjoy your stay in the Bahamas.  I know this is an urgent matter for you and I want you to be able to receive your important call.  Your phone is definitely compatible to be able to use in the Bahamas while you are away. Let's take a few steps to ensure that we get you connected. Power off your phone and remove sim. 

Keep us posted.

http://www.verizonwireless.com/support/knowledge-base-77701/

YareliM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Trothbell]

Hello! Thanks for your help. I tried removing and reinstalling the sim

card, but it did not fix the problem. Do you have any other suggestions?

Thanks,

Taylor

On Tue, Sep 1, 2015, 8:33 PM Verizon Wireless Customer Support <

[vzw_customer_support]

We want to ensure you stay connected while so far from home, Trothbell. I apologize for the inconvenience. Best to call our Global Support Team 1-8443945536 toll free from another device to fully troubleshoot more efficiently.
YaleK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!