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DI719367,
Thanks for reaching out to us through the forums. Let's get you the assistance you need. I know how important staying in touch is, and an email address is a great way to do that. Do you have a Residential internet service with us, such as FiOS or DSL? If you do, you'll get an email address with that service. If you have cellular service with us, that won't come with any email. If you do have residential service and need help with setting up an email account, please give a call to our residential service support number at 1-800-483-3000. Have a great day!
EricW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!