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$10 Credit turned into $10 Fee on July 2020 Bill.
TheVidPros
Member

Anybody else catch on that the $10 credit Verizon gives for using online statements and automatic bill pay became a $10 fee on the July 2020 bill?  This results in a net $20 increase in your monthly bill due to a programming error.

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Re: $10 Credit turned into $10 Fee on July 2020 Bill.
vzw_customer_support
Customer Support

@TheVidPros ,

 

We would always want to know if you are having some sort of billing issue, so thank you for creating this thread. The Auto Pay with Paperless Billing discount would only be listed as a charge if you had made a manual payment with a credit card instead of allow the automatic payment to be completed. This can be confirmed under #3: https://www.verizon.com/support/auto-pay-faqs/ 

 

RussellM_VZW

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Re: $10 Credit turned into $10 Fee on July 2020 Bill.
Tyler117
Member

Ya I noticed the same thing.

Where did you hear that it was a programming error? 

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