Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
$1100 in promotions never received! Getting the run around from customer service

July 28, 2021 my husband and I traded our PAID & UNLOCKED phones (an iphone X and Galaxy Note) in for a two new iphone 12 Pro Max at an Apple store. We were told that I would receive a $320 trade in value from Apple and a $700 promo from Verizon. My monthly total charge for the remaining amount after promotional value was suppose to be $5, 24 months of payments totaling around $180. I originally planned to buy a phone outright since my iphone X was completely paid for. I had no need for a new phone. My husband's phone was the same, perfect condition, with $400 in promotional value from Appe and Verizon. The credits were suppose to kick in after two billing cycles. We have called numerous times to have this resolved. The first few times they said there is no promo. The following times, they corrected it to an incorrect amount, actually the opposite of what it should have been. By now I've paid almost 4x the amount I was suppose to pay for the phones. To top it off, they claim they never received either trade in, which is puzzling because the iphone X was surrendered AT the Apple store. Verizon sent a pre-paid package for the Galaxy Note, which we shipped back. We have a UPS receipt that it was sent. Frankly I'm tired of the run around and would like what was promised. 


#iphone #tradein #promotion