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2 trade in phones - 2 trade in boxes - which phone for which box?
michaelphackett411

Would be great if someone answered this question.  Instead I'll spend hours on hold trying to ask the question.  If I pick the wrong phone for the wrong box, probably wont get any credit.  

Re: 2 trade in phones - 2 trade in boxes - which phone for which box?
vzw_customer_support
Customer Support

Sending a trade-in without the proper box can cause some confusion. We would be more than happy to make sure everything is looking good. We will be send you a Private Message, so we can continue. MoniqueH_VZW

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Re: 2 trade in phones - 2 trade in boxes - which phone for which box?
michaelphackett411

After spending time on support call, I was advised that it doesn't matter which phone goes in which box as long as they both are sent back.  

Re: 2 trade in phones - 2 trade in boxes - which phone for which box?
RobCass100
Member

Thanks for answering this question.

To be safe I am going to print each Submission and put it in the box as well just to make sure they know which phone belongs to which submission.

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Re: 2 trade in phones - 2 trade in boxes - which phone for which box?
tburnsed
Member

I'm having a similar issue. We need to return two phones as trade-ins to receive a rebate. I was only provided with one box, one sleeve and one shipping label. When I checked our account and the rebate status online, both phones are tied to the same shipping label. I have little doubt this will cause an issue and I'll only be given credit for returning one phone. I ordered both new phones (with both rebates for trade-ins) as part of the same order, which I'd guess would trigger the problem. Customer service has been of no help thus far in answering this sort of nuanced question. I need assistance right away. Please message me and help. Thank you. 

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Re: 2 trade in phones - 2 trade in boxes - which phone for which box?
vzw_customer_support
Customer Support

We always want you getting the correct promotion for your Trade-Ins.  A private message is being sent to assist you further.

-Sean

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