24h wait to restore after 2nd suspend in 24h

[Zefram]

When I worked as a vendor for VZW in customer care, there was a policy that if you suspended a line twice in a 24 hour period there was a 24 hour wait to restore service.  I have two questions,  Is there still such a policy?  Is the wait 24 hours from the 2nd suspend or 24 hours from the first restore?

[vzw_customer_support · Accepted solution]

Zefram, normally we try to avoid performing any multiple suspensions on the same line within a 24 hours period unless absolutely necessary. What is happening that is making you take this route?

HarleyE_VZW

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[Zefram]

Thank you that answers my question.