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35 days and no response from trade in
ituleAZ
Member

I submitted an iPhone trade in to Verizon 6 weeks ago. I checked the Trade In Status, they received it on 06/23, and I have not heard from anyone at Verizon since. I am beyond frustrated, it has been over a month and nothing. No one answers my call and the online chat doesn't offer any assistance - 3 separate chat agents told me that they do not handle trade in, and directed me to 800-416-8894, where no one answers the phone, it's all automated.

This is incredibly frustrated and I'm nearing my limit with Verizon. How do I get this resolved?

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Re: 35 days and no response from trade in
vzw_customer_support
Customer Support

We know how important it is for your trade in to run smoothly. Please send us a Private Note so that we can look into your trade in with you. 

EllisandraC_VZW

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Re: 35 days and no response from trade in
calbob
Member

I cancelled my order today just from reading about all the people sending in their phones - then getting a letter for less credit.  Not taking the chance thank you. 

They were all offered less money and no way to get phone back.

 

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Re: 35 days and no response from trade in
ituleAZ
Member

I sent this Verizon rep a DM 5 days ago and still no response.

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