I would say that since you are paying for a directory assistance that you are not receiving you should file a complaint with your State Attorney General and your state Utilities Commission.
Same thing happened to us for 2 months in a row now. One 411 call each month on one of our lines. Neither us or Verizon can figure out what's going on and we've never had a history of calling that number before last month. they suggested a pocket dial, but you have to pay $4.99 for a monthly service to have your phone made unable to dial it. They did credit us for the charges.
Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
Our goal is to help you in the best way possible, ihavephone. Are you still having the issue with 411 calls? When was the last occurrence?
Start a new topic or ask questions in the open forum.
