My area, according to 5g coverage maps, should have UW (band-C) but none of that exists. Checked two different phones, walked many streets which according to Verizon have UW coverage, but none of that is avaialble. Who/how do I report this issue? This is huge misguidance and straight lie to customer or potential customers.
We always strive to be a trusted brand and it is a concern to see you feel disappointed with 5G. Let's gather more information about to help determine the right solution for the coverage concern. First, 5G UW will only display while in an active data session on a 5G UW capable device. Which make and model device are you using? Second, 5G UW devices must have the current software and be on a 5G price plan. Do you know which plan you have? If not, no worries. We can help you find out. -Rita K.