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5G issueI will be out and about and some places I my phone says 5G with two bars. At that time I have NO Internet and can not send any Ms and my phone
Vaio165
Novice

HI will be out and about and some places I my phone says 5G with two bars. At that time I have NO Internet and can not send any MMS. Why's this happening 5G is better then 4G so I just don't understand this. So in cases like thins my phone is useless. So even know I should not have to do this is there a way to turn off the 5G so I can use my phone. A way that's easy and won't mess up my phone and a way to turn 5G back on? Is VZW putting time and money in the network. The maps may say you will be in a 5G zone but if you get 5G that's another thing. My phone is Motorola One 5G UW.

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Re: 5G issueI will be out and about and some places I my phone says 5G with two bars.
vzw_customer_support
Customer Support

We want you to have the best experience on our network. I recommend contacting us using another Support option to troubleshoot the problem. Please use this link for our Support options:https://www.verizon.com/support/contact-us/

-Bobby Johnson

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