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5g loss
Krissyrain
Member

Have had Verizon for 5 months now with no problems in my home area.  In the last 6 weeks I have lost all 5g service until I hit about a mile from my home.  It's affecting my internet/data on my phone.  Calls and text still work after a long pause to connect. 

It's causing the most issue with my android auto as nothing will work or connect till I hit a certain point away from my home.  Then everything has to manually be reconnected in my car.  This just started happening and verizon just gives me the standard reply that they show no changes or outages in the area.  

 

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Re: 5g loss
vzw_customer_support
Customer Support

Krissyrain,

 

I'm sorry to hear about your service experience since this is not the impression we want to leave you with. We're here to get more details about your issue. Are there other Verizon users with the same issue? What zip code are you located in?

-Mark

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Re: 5g loss
Krissyrain
Member

Yes 4 lines in the house.  All the same issue.  61109

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