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800 trade in credit is a lie.
Mhinchee12
Member

I upgraded my 4 phones while talking with a Verizon rep. Online trade in and upgrade stated I would receive $800 dollar credits for the phones I traded in. I was told they would ship my phones to the addresses needed and that they would send return labels. I confirmed the shipping addresses 3 times.  The phones went to the wrong addresses and no labels were sent. I was on the phone for multiple hours trying to rectify this issue. At the conclusion one phone went to the alternate address and I had to personally ship another and still no return labels for the trade ins. I spend more time on the phone and I was told return labels would be sent. They never were. I contacted Verizon again and they had me apply for a credit through their app which barely works. The app is saying they will only credit back $103 dollars per phone and I am still waiting on labels. So the $800 credit was a lie from the start. I have decided to contact the BBB for this blatant fraud. We have been Verizon customers for 15 years. It seems like every time we need to upgrade or change something there is always a problem. A problem that takes hours of my time. Hours, that I was told by the Verizon representative, that aren’t worth any compensation from Verizon. Why do I pay a bill every month if I have to constantly call and check on how poorly they are performing basic requests. I’m tired of this company always trying to get one over on its customers. There are a ton of posts on here that have the same problem. #800tradin  Get it together. #iphone13

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Re: 800 trade in credit is a lie.
Mhinchee12
Member

I have added the BBB complaint file number. 17545156

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Re: 800 trade in credit is a lie.
Mhinchee12
Member

The Verizon management messaged me after the complaint and has said that when they receive the phones they will issue the full $800 credit when they receive the phones. I will update this post when that happens. 

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