I had an incident with my landlord in which I had to call 911. This was approx. 6 months ago. We are going to court in a few weeks and I need to know the exact date I called 911. I can't get the "transcript" from 911 without the date!!
And Verizon doesn't log my call because it's not billable???
This is not an acceptable response! How can I find out the date I made the call??
If you are going to court and have a lawyer, you should be able to get a court order. Contact Verizon Legal:
Legal Process Compliance
See also: Verizon Online Civil Subpoena Policy (pdf)
Contact Number: 1-888-483-2600
Fax Number: 325-949-6916
Verizon Legal Compliance
Custodian of Record
2701 S. Johnson Street
San Angelo, TX 76904
Hours of Operation: Monday - Friday 8:00 a.m. - 4:30 p.m.
Calls to 911 are not billable. A deactivated cell, being 911 compliant, can call 911, but a statement regarding that call is not recorded. So, it's not "unacceptable ". It is what it is.