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Leanna,
Thank you for your response, but it is flawed and did not address the problem. I will try once again to fully explain the problem. PLEASE READ CAREFULLY!
First of all, I know that Motorola kept the bluetooth feature in the Jelly Bean OS that was present in the Ice Cream Sandwich OS.
Second, I know that this feature will or should work.
Third, you called the wrong technical folks. You should have called the technical folks at Verizon or the Big Wigs at Verizon, because the problem is with Verizon.
Verizon is the SOLE reason this feature does not operate LIKE IT USED TOO!
If you really did read all of my correspondence, then you would have read that NOW, with the Jelly Bean OS, Verizon has made it a requirement to activate the Mobile Hot Spot from Verizon in order for the bluetooth connectivity feature to work. Motorola does not control Verizon's Mobile Hot Spot, so calling their technicians was a waste of your time and a waste of my time to read.
Up until March 14th, when I allowed the phone to update to Jelly Bean OS, I was able to use the bluetooth connectivity feature without having to activate Verizon's Mobile Hot Spot. I was able to connect my Samsung Galaxy Tab via bluetooth (pair) to my Motorola RAZR Maxx and access the internet with the Samsung Galaxy. REMEMBER no Mobile Hot Spot.
Verizon finally finished what I am sure was a comprehensive review and test of the Jelly Bean OS prior to releasing it customers. Verizon has now made it a requirement to activate the Mobile Hot Spot for the bluetooth connectivity feature to work. This is a decision by Verizon alone and has nothing to with Motorola, so as I stated earlier, you should not have called Motorola….NOT THEIR ISSUE!
I am fed up with all of the folks that have replied to my complaint. Not one of them has responded and fully answered my complaint. Each and every time the person responding leaves out a very important fact. JUST LIKE YOU DID!
I have tried very hard in this reply to make sure that the entire problem is stated once again and where the fault rest. Verizon needs to acknowledge that they have altered a previously free feature and now are requiring the Mobile Hot Spot where they previously did not. THIS IS NOT an issue created by Motorola or a defect in the Motorola Jelly Bean OS.
I am very displeased with Verizon right now and I have already committed that I will change carriers at the conclusion of this contract. However, I do want to make it clear that I would like out of my contract NOW as opposed to 12/2013 because what Verizon has done. The optimal solution is to allow me to cancel my contract and for Verizon to waive any and all cancellation fees. Another option is for Verizon to tell me how to uninstall Jelly Bean OS and revert the OS back to Ice Cream Sandwich. In either case, until I am satisfied with the responses from Verizon, I intend on telling anyone and everyone I can what Verizon has done with this previously free feature and I will do this via any public forum or Verizon forum I can find online. I will make updating customer review blogs & forums my #1 daily mission until my contract expires in 12/2013 or until Verizon releases me from my contract without penalty.
Thank you.
Keith
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What data plan do you have on your phone? If you have the Verizon unlimited data plan, you have to pay to use your phone as a hotspot or to tether it to a computer or tablet. It doesn't matter how you connect your phone to your computer, be it wired, WIFI, or blue tooth. If you have a Share Everything data plan, the hotspot feature is free. If you have a tiered data plan, I believe you can use a 3rd party app for free, if you can find one that works, but I'm not totally sure about that. By the way, this is a peer-to-peer forum. This is not Verizon.
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Jim,
Yes, I have a grandfathered Unlimited Data Plan for two of the 5 phones on
my account. The other phones are limited (2 GB). I know about the Share
Everything Plan, but not interested at this time.
WHAT I NEED is for ALL of you folks to understand that only nowŠ.ONLY
nowŠ.with the upgrade to the Jelly Bean OS is the Blue Tooth feature NOT
free anymore. YOU DID not have to pay for the Mobile Hot Spot. NOW YOU DO!
So far everyone at Verizon is replying to what is a current (with Jelly
Bean) reality. Know one has acknowledged that this was free and did not
require utilizing the Mobile Hot Spot at all to use.
Also, this is not a third party application. This is installed on the phone
in the original OS the RAZR Maxx shipped with as well as ICS and now Jelly
Bean. It is just not free anymore.
Thank you.
Keith
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Keith, we are not Verizon employees. I also have unlimited data with Verizon for $30 plus I pay $30 for the unlimited hotspot feature. Again, it doesn't matter how you connect your phone to your computer or tablet. That could be a wired connection, a WIFI connection, or a blue tooth connection. If you have unlimited data on your phone and are using that data on another device, you must pay for that. This is and always has been the case. If you were able to do otherwise, maybe Verizon needs to send you a large bill.
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Jim, I now realize this is not Verizon. I do also want to point out that
you are in error. I know because for the past several months I have made
numerous road trips using my phone and blue tooth tether to connect my
Galaxy Tab 10.1 to allow internet and GPS Navigation through the Galaxy Tab.
I did not have to pay for or activate the mobile hotspot. The Blue Tooth
feature was free and a feature of the software provided on the phone. This
was not a third party application. I understand if you were unaware of this
feature. My phone is a Motorola RAZR Maxx. I am uncertain what phone you
have...maybe a RAZR Maxx, and maybe my phone was unique then I figure you
paid $30.00 per month for the mobile hotspot and you did not have too for
several months. That is my beef now. It is not free anymore. Thank you.
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I am not aware that Verizon ever allowed free tethering of unlimited data plans to computers and tablets. Why would they? Maybe they never intended that and have now corrected something that was not intended. IDK.
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Who know's. I just know that I hate giving Verizon more money for a feature
that should be free anyway. Verizon is cheap. No rollover minutes
allowed...you pay for them in the plan, but it is a use or lose thing.
Verizon also did away with unlimited data plans as did other carriers and I
dislike that too. I think it is just time for me to part ways with Verizon.
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I actually like Verizon. I still have unlimited data and unlimited hotspot and plan to keep both as long as Verizon allows. I don't mind paying for them because I think I am getting my money's worth. They never had rollover minutes as far as I know and we never use our 700 minutes anyway. I compare Verizon to other full service providers and see no reason to change. If money was the issue, I would go pre-paid.
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Jim,
For being peer-to-peer and not Verizon, you sure sound like a Verizon Rep.
I do plan on shopping around and I will most likely change to another
service provider. I have been with Verizon since they started cellular
service. I have just had enough of them. I wish you well with them going
forward.
Thanks,
<MODERATOR COMMENT: User is not an employee. Official employees are marked as such by their community rank and avatar.>
Message was edited by: Verizon Moderator
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I think I agree!