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Absolutley Done With Verizon- promised a credit, never happened. anyone else?
SarahAldrich
Member

My husband and i moved to verizon from sprint when our contract with them was almost up. ive heard so any good things about them and we thought it would be good for us, despite the fact that we had unlimited data at sprint and this wasnt offered at verizon. when we signed up, the sales lady told us we would get a $150 credit for each number that we were switching over and because of that, we wouldnt have a bill for two months. we were told that our bill would be around $170 which was great because we had been paying $160 at sprint. we tried to qualify for the edge program but since we didnt without putting a huge amount of money down, we went with a 2 year contract. the lady said she felt bad we couldnt get the phones we wanted, so she threw in a hotspot for free, but she did not tell us that it would be an extra $20 a month. we also got a tablet, which they said would add $10 to our bill, butsince our bill was supposed to be around the same as sprint,$10 would be fine. we got our first bill and the $300 credit wasnt on there, the bill everymonth was $100 more than what they said, and we were charged for an extra activation line we never requested. after callingthe customer support, they told us the $300 credit usuallly takes 2-3 bill cycles for it to appear. we waited the three cycles and called customer support probably 100 times since jan 2015. we still do not have the credit we were promised and as a result we canceled the two cell phone lines and went back to sprint, where the bill has been the exact amount they said it would be, and for unlimited data and we were not charged random activation fees months after we already paid them like verizon. the next call i make will be to cancel the remaining lines on our account and we will never consider or recommend verizon again.  Wondering if anyone else was promised any kind of credit and never received it?

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Re: Absolutley Done With Verizon- promised a credit, never happened. anyone else?
flutterfly8497
Sr. Member

I think in a lot of the situations like yours, the only thing to do is be persistent.  Keep calling, keep messaging, whatever you are doing to contact Verizon.  Now, I'm not trying to sound like a conspiracy theorist, but it seems like in a lot of these "port credit" or "trade in" deals, the goal is to get a customer to stop fighting and then the credit just vaporizes.  This happened to my husband when he switched from U.S. Cellular.  He was supposed to get free activation, and a (I'm not 100% sure on the amount) $50 credit for transferring service (this was about 10 years ago). Since he was joining my account, I had to deal with the empty offers and credits.  It took me five months to get the $50 credit, and the activation fee was resolved through the store with a car charger and a case. 

I wasn't happy with having to settle for free accessories that we may or may not have bought anyway (probably not at the Verizon store at least), but it was something to compensate for the waived activation fee.  Since then, I have had no issues with Verizon, I think I have called a few times to clarify billing or change something, but I haven't had the issues my husband had with U.S. Cellular; and I just go to a different store now, since the one that gave me trouble was an authorized retailer and actually had no authority to waive the activation charge, since I was told the activation fees were billed on the invoice at that time.

At some point it does become more about the principle of the dangling carrot being snatched away at the last second...I wasn't going to go broke over $85, but that sure doesn't mean I want to flush it down the toilet either.  I hope you can get it worked out.  Like I said before, PERSISTENCE is key.  Squeaky wheel and all that, right? 

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Re: Absolutley Done With Verizon- promised a credit, never happened. anyone else?
SarahAldrich
Member

Oh, I'm not giving up until we get that credit but after that we're done. That's been the main problem with them but not the only one. Customer service was supposed to call me back and never have, a manager at the store was supposed to call me back, the bill ended up being $100 more than we were told, it's just been a ridiculous headache from the beginning.

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Re: Absolutley Done With Verizon- promised a credit, never happened. anyone else?
vzw_customer_support
Customer Support
SarahAldrich,

We want to make sure this is getting resolved for you. Please private message me so I can review your account further.

ChristopherM_VZW

Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Absolutley Done With Verizon- promised a credit, never happened. anyone else?
mama23dogs

IF you canceled service they will not give you the credits.  port in credits are not given for 2-3 billing cycles, typically more like 4 billing cycles.  The reason for that is to make sure you are staying with the service.  Which in your case didn't happen.

simply put, both sides have now broken the contract, you both lose.

Re: Absolutley Done With Verizon- promised a credit, never happened. anyone else?
SarahAldrich
Member

Which makes sense, but I wouldn't have canceled if we got the credit, but I also wouldn't have signed up if I knew we wouldn't get the credit

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Re: Absolutley Done With Verizon- promised a credit, never happened. anyone else?
mama23dogs

Catch 22...

but too late now.

Re: Absolutley Done With Verizon- promised a credit, never happened. anyone else?
brad2tonya
Member

Was also promised a $150 credit on a new watch for adding the new line. Now Verizon acts like they don’t know where that came from. All they can say is sorry, sucker. 

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Re: Absolutley Done With Verizon- promised a credit, never happened. anyone else?
vzw_customer_support
Customer Support

brad2tonya, we always want for you to get the promotion you deserve. I have sent you a Private Note so we may look further into this for you. 

 

-Christine

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