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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Account Dispute unable to reach escalation support for over 72 hours
spear132
Member

Unable to reach escalation support for over 72 hours. My account is being overcharged, I have personal data loss due to Verizon employees, and was treated inhumanely at a corporate store. Why is it impossible to reach someone who can fix my account? Why am I paying a company that won't simply call me back even after 72 hours, or send an email stating my complaint has been escalated and is being looked at by an agent. This is simply unacceptable I have reached out to your company in every possible way and I have been sidelined. For any new prospecting customer BEWARE you WILL NOT be able to get any serious issues on your account resolved or for that matter speak to anyone who is not a sales-oriented rep it's disgusting.

 

1 Solution

Correct Answers
Re: Account Dispute unable to reach escalation support for over 72 hours
spear132
Member

Dear Andrew Spear,

My name is ---------, and I work in the Executive Office of Verizon.  This email is to confirm receipt of your concern addressed to the BBB and -------.  I truly appreciate the opportunity to address your concern, as it helps us become better at what we do.

 

I will follow up with you within the next business day to gather additional details so a proper resolution can be provided.

 

I look forward to resolving your concern.

 

Sincerely,
---------

Executive Relations

Verizon Wireless

----- said he would reach out today.... but ----- never did he is actually not even in the office today. Your customers deserve more, for the executive relations team to fail at even reaching out to the customer in the promised amount of time is sickening. I am also unable to reach anyone who would possibly be filling in for ---- even more frustration. This weekend I will transition my service to one of your competitors as I have stated. No business should have such horrible customer service that you are unable to speak with someone who can make an impact for over a week. Its obvious you do not care about myself nor my wife's business so i shall take it else where.

View solution in original post

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Re: Account Dispute unable to reach escalation support for over 72 hours
vzw_customer_support
Customer Support

spear132, it saddens us to see that you have gone through so much in attempting to get a resolution for your device. I see that you did mention that - 

 

" my complaint has been escalated and is being looked at by an agent. "

 

So your concerns are being taken seriously and we are on our way to resolution. Besides the feedback you have posted here, what is the outcome you were looking for? We want to ensure we get it right for you. 

 

-Nicci

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Re: Account Dispute unable to reach escalation support for over 72 hours
spear132
Member

Dear Andrew Spear,

My name is ---------, and I work in the Executive Office of Verizon.  This email is to confirm receipt of your concern addressed to the BBB and -------.  I truly appreciate the opportunity to address your concern, as it helps us become better at what we do.

 

I will follow up with you within the next business day to gather additional details so a proper resolution can be provided.

 

I look forward to resolving your concern.

 

Sincerely,
---------

Executive Relations

Verizon Wireless

----- said he would reach out today.... but ----- never did he is actually not even in the office today. Your customers deserve more, for the executive relations team to fail at even reaching out to the customer in the promised amount of time is sickening. I am also unable to reach anyone who would possibly be filling in for ---- even more frustration. This weekend I will transition my service to one of your competitors as I have stated. No business should have such horrible customer service that you are unable to speak with someone who can make an impact for over a week. Its obvious you do not care about myself nor my wife's business so i shall take it else where.

0 Likes
Re: Account Dispute unable to reach escalation support for over 72 hours
spear132
Member

Dear A Spear,

My name is ---------, and I work in the Executive Office of Verizon.  This email is to confirm receipt of your concern addressed to the BBB and -------.  I truly appreciate the opportunity to address your concern, as it helps us become better at what we do.

 

I will follow up with you within the next business day to gather additional details so a proper resolution can be provided.

 

I look forward to resolving your concern.

 

Sincerely,
---------

Executive Relations

Verizon Wireless

----- said he would reach out today.... but ----- never did he is actually not even in the office today. Your customers deserve more, for the executive relations team to fail at even reaching out to the customer in the promised amount of time is sickening. I am also unable to reach anyone who would possibly be filling in for ---- even more frustration. This weekend I will transition my service to one of your competitors as I have stated. No business should have such horrible customer service that you are unable to speak with someone who can make an impact for over a week. Its obvious you do not care about myself nor my wife's business so i shall take it else where

0 Likes