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Account access power of attorney
CKARNES
Member

My mother-in-law passed away in July. She managed the cell phone account for herself and her husband though her name wasn’t on the account. 

 

We have power of attorney for my father-in-law (as well as being executors for my mother-in-law’s estate). 

How do we provide documents to gain access to my father-in-law’s account. He is living but unable to manage finances. 

 

Please advise. No info available or accessible online. 


Carolyn

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Re: Account access power of attorney
vzw_customer_support
Customer Support

We are so sorry to hear about this.  Our condolesces to your family. We will do everything we can to help. What are you looking to doo with this account so we can get you all the information that you need (disconnect it, pay it off, pay for it, etc.)?-Sean

Re: Account access power of attorney
cakarnes1
Member

Thank you, Sean. 

We need to know who and how to contact the appropriate person at Verizon to gain access to the account (by providing all necessary documents). This is the *only* avenue for me to contact Verizon as I can't get assistance through chat, phone or email because *we* don’t have an account, my father in law does. (Which is required to use those methods.)

Thank you!

Carolyn

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Re: Account access power of attorney
vzw_customer_support
Customer Support

Carolyn, we want to ensure you the assistance you need with your father in laws account. I have gone ahead and sent you a Private Note with further details. 

 

-Christine

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