Advanced Support

[Imrinkrat]

Anyone know how to get in touch with someone who can actually solve issues? The past 6 months have been an endless nightmare with simply trying to upgrade 2 devices and add a new device and new line. Multiple orders stuck in limbo and re-ordered... trade in's not processed... countless of trips to the local store and online chat and phone chat only to be ran in circles over and over again between them. 

[vzw_customer_support · Accepted solution]

Imrinkrat, we never want you to have trouble resolving issues on your account. Allow us to figure things out once & for all for you. I'm sending you a Private Note. Please respond to the Private Note for full support. Thanks! -Alicia