Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
Showing results for 
Search instead for 
Did you mean: 
Almost NO customer service at verizon

I am a new customer and trying to setup my phone - 3 lines transferred from ATT. So far in last 20 days I have spent close to 12 hours on phone and 90% of that time wasted in waiting for a rep to answer my call. ugh! I will have to go back to ATT before 60 days time expires. Their customer services is not excellent but not awfully horrible as verizon.  

Re: Almost NO customer service at verizon
Customer Support

roni_nm, this is never the experience we want you to have. We value your loyalty and we never want to see you go. Making sure you receive the support assistance you need is important. We are here to help turn this experience around for you. We have sent you a Private Message. Can you please respond to that message? Thank you. -Sylvia