Back in December I switched over from T-Mobile to Verizon Wireless at which time I was told I would receive a bill credit for switching (also as advertised). Since March I've been contacting Verizon customer service to see what the status of my bill credit is since it's yet to be applied. Every single time I get the same response...."You're qualified...it will show up in 3 to 4 billing cycles." Well it's now May I just received my June bill and guess what NO BILL CREDIT. What am I in now my 6th billing cycle?! What is the deal here?!
I am on my 4th billing cycle and still no credits, despite confirming email and text. I spoke to billing for over half an hour and was told to wait another 14 business days. Totally unacceptable customer service!
I'm also dealing with issues receiving a bill credit. In early January UPS lost my device when I was returning it to Verizon and I've spoken to half a dozen people and they all failed to do what they promised. The first rep told me not to worry about it as it would be sorted out between UPS and @Verizon. In February I contacted them again and was told they are still waiting on UPS to complete their investigation. 2 weeks after that I followed up and was told the same thing, but they'd open a ticket this time (fail). I repeatedly kept getting the run around and contacted UPS. Low and behold UPS sent Verizon a letter of resolution on January 8th!! Of course, Verizon had no record of this (fail). Finally in early March a Verizon representative contacted UPS to confirm the resolution (outstanding), but then said my account would be sent to another dept. to get the $500 credited back for the device. Of course here I am March 22nd and still no bill credit (fail). I contacted them again today and the rep. read the notes on the account, but AGAIN no action was actually taken to get my account sorted out. THIS IS ABSOLUTELY UNACCEPTABLE!!! I've been with Verizon a long time, but won't be much longer. @VerizonWireless
call back and escalate call and ask for supervisor for solution...should not be taken more than 3months ...hopefully it get fixed for you soon