So in October of 2012 me and my wife took a trip to the Dominican Republic for a planned vacation. At the advice of friends who had already been there, they recommended "world" coverage by Verizon for about $25 a device. The plans are billed on a 30 day cycle and can be cancelled at anytime at the end of the cycle. The Verizon rep who help set up the plan said since we only wanted them on for the one cycle, he would set up the plan to end at the end of our billing cycle. The devices we elected to upgrade to this plan was my phone, my wife's phone and the "hot spot" device we have on the account. Unfortunately, once there, we got caught in the aftermath of Hurricane "Sandy" and our return flights were cancelled. We were forced to stay an additional four days at a separate resort, since our resort was only willing to keep us at a daily rate of $400 per day. As a result of being trapped and having to reschedule flights etc..., I was shocked to learn on my November statement we ended with an $800 cell phone bill! In addition to this, we were still being charged the "world" coverage fee of $75 for three devices. I called Verizon to voice my displeasure and believe it or not, the Verizon rep sprung into action and was able to have the overage charges waived as a result of the devastating effects of "Sandy". Here's what I was told, "There will be a credit to your account but you won't see it until your December statement comes in...," and "..., if it hasn't been credited by then, don't panic, it may take up to sixty days to show on your bill" Well I did see a credit to my account in December but unbeknownst to me at the time, I was still being charged $75 for the "World" coverage that was supposed to be cancelled back in mid November, at the end of my billing cycle. My January bill arrives and it's still very high. I call back to inquire and the "world" upgrade coverage is discovered by the Verizon rep who's assisting me. She gladly "fixes" the error with her supervisor's approval however, she informs me she can only credit me for the past 30 days. So instead of a $150 credit, I only ended up with a $75 credit. Now I ask the question, why is it Verizon can tell me to wait for credit for up to sixty days but the minute an error on their part is overlooked for more than 30 days, nothing can be done about it? Please understand I am great full for the courtesy demonstrated by Verizon in November in adjusting my bill as a result of the devastation on the east coast however; that does not justify charging a customer for something they didn't need or use. If Verizon is looking to "do the right thing", then at least be consistent. Another thing that's troubling is that other than this forum, there is no one to call to voice your displeasure with customer service. There are all kinds of buttons and links to add service or plans or anything that has to do with spending more money with Verizon, but the minute you are not happy with customer service or you want to cancel your account all together, you'll find there are no buttons or links for that. Only forums are available in the hopes someone reads your "blog" and feels your pain. A digital hug just doesn't seem the same. 
