Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
Answer your phones Customer Service

I will start by saying I have been a customer since the 1990's. 

I tried calling the customer service line today to make a simple change to a plan. I called at 7am EST, 8am EST, 9am EST, 10am EST.  I also requested a callback. Every single time it says your customer service centers are closed. 

I swear if someone from verizon gets on here and asks me what number I was calling, I am switching providers - enough of the garbage. 

I also tried the chat service and after an hour of saying the same thing over and over, I was told that it would be 5-7 business days to fix the issue. 

This is completely unacceptable. If a real human being from verizon doesn't call me by 1pm EST time today, I am going somewhere else. I am using the services I pay a hefty penny for, and if they are unable to be rendered, then I have no other choices. 



You have my number, figure it out