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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
? Anybody happy?
DesertSiren1
Member

Didn't honor payment agreement with me either. Took auto pay anyway but won't cover resulting bank fees. Ended up overpaid and won't apply overages to device payment. In the last 40 days I have spent 3 hrs + every other day on the phone with someone from Verizon. And while all want to and try to help me somehow every effort only creates another problem. It never ends. I can't stand it. And I never see anything anywhere posted about Verizon that is positive, from a happy customer. I see ads they don't honor and 3rd party sales people who don't give you the whole story. Make certain you have 2-3 times more than what you're told it will cost available. Verizon is going to get the retail price one way or another. Save yourself the aggravation and just pay for the dang phone outright. Took any joy/happiness I might have had in finally getting what I been saving and shopping 2 years for and now I wish I never got it. Makes me ill when I touch it and I wish I could throw it away. Thanks Verizon. I  feel bad for the people employed there. Verizon terrible.

Re: ? Anybody happy?
DesertSiren1
Member

 Terrible is not an improvement. 

Re: ? Anybody happy?
acraftylady2
Sr. Member

I am an oddball,  completely happy with verizon service.  Buy my phones on sale outside of Verizon and pay cash so no issues with rebates and such.  Service is perfect in my zip code and to areas I travel.  My bill is the same every month give or take a few cents and they never add anything extra on or pull any funny stuff with the bill.  

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Re: ? Anybody happy?
vzw_customer_support
Customer Support

We never want our customers to have a less than stellar experience with us, and always want you to have the right expectations with your account and services. If you have any questions or concerns regarding the resolutions that were provided, feel free to send us a Private Note to get started. BrittanyC_VZW

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