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Are there any examples of GREAT customer service?
Snn5
Sr. Leader

We see all the negatives about Verizon's customer service, but has anyone had a truly great experience where their issue was resolved and complaint turned into positive win?

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Re: Are there any examples of GREAT customer service?
ColoradoSunShyne

Yes. I have had many good experiences with Verizon Customer Service. In fact, every time I have called with a question or issue, the customer service rep on the other end has been courteous, friendly, efficient and patient. I haven't had an unresolved issue; all were taken care of before I hung up. I have never had a bad experience with Verizon Customer Service, and I have been a customer for more than 13 years. The only thing you might change is when you send a text and it says " If you have problems, contact customer service", list the phone number that will connect you to a person as well.  Other than that, you guys rock.

Re: Are there any examples of GREAT customer service?
Ann154
MVP MVP
MVP

Confusion about city taxes plus I had a USB cable issue that the store was quick to swap out for a replacement.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Are there any examples of GREAT customer service?
joe429
Member

I recently had my 6th contact with Verizon's customer service about a [removal required by the Verizon Wireless Terms of Service] device, and I at least got a return box to try to get it fixed. I'll see how that all shapes up. It is hard to get the right answers sometimes, but it may take more months than you are willing to invest to get your problem resolved, but when it is resolved. We all just pay our bill and shut up!

Re: Are there any examples of GREAT customer service?
Snn5
Sr. Leader

This was via Live Chat today.

Tazeen tried to help me understand a mobile data question.  She was willing to find someone who could explain in further detail.  She got Brian to help me make sense of things in a way that was simple and didn't try to blame me or accuse a manufacturer or just say, "That's how it is."

Teamwork:  Rarely seen at Verizon.

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Re: Are there any examples of GREAT customer service?
elliew
Sr. Member

Sadly you are right Snn5 - we post the negative contacts because we are angry, but go on our happy merry way when we get what we want. Thank you for posting your positive experience with customer serivce.

Re: Are there any examples of GREAT customer service?
NotAHappyCustomer22

They have all been polite and proper but my issue is still unresolved. I am unbelievably frustrated so is that GOOD customer service? I say no.

Re: Are there any examples of GREAT customer service?
Snn5
Sr. Leader

I missed your example of GREAT customer service.

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Re: Are there any examples of GREAT customer service?
Snn5
Sr. Leader
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Re: Are there any examples of GREAT customer service?
riverbender
Member

I'm the first person to write those "orchid letters" of praise, having a real appreciation for good customer service. I've been in a position of ownership and done the real customer service thing for over 35 years. And I'm just the opposite when it comes to writing the "onion letter" for poor service, giving people and their employers the benefit of the doubt as much as is possible. And I've had a great experience, quite some time ago now, with a Verizon CS rep. But I'm now suffering through perhaps the very worst example of customer service I've ever experienced in my life. The Verizon CS department is currently lying to me and doing absolutely nothing to resolve an issue of their doing. It's been ongoing for an unacceptable amount of time, they "promise" to call with information and never do, and my service has been in a continual downward spiral. Can't wait to run as far away from Verizon as is possible!