It depends on which plan you have. Please provide that information as you didn't include any information in the body of the post you created.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Your post is the equivalent of going to a mechanic without a car and asking them to diagnose from the noises you're making. Need to know what plan you have to answer any of that.
Start a new topic or ask questions in the open forum.
