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Auto pay discounts issues

My last months bill jumped because my auto pay was automatically unenrolled. The only indication that I had was the Verizon flyer in my mail, which I assumed was sent to me by accident. Then I received my bill which is almost $100 more than it should be. I never cancelled my auto pay or paperless billing.

I have signed back up for these features, and I expect to be credited.

I want to make sure that I'm not paying for this mistake, please let me know what how I can have this rectified.

Re: Auto pay discounts issues
Sr. Leader

Forum posts don’t always get attention from someone who is capable of fixing your bill. And if you’re back to work tomorrow, you probably will miss the window of opportunity to deal with someone here. Unfortunately for a messages eventually expire and then you lose contact with whoever it was you were communicating with. I had a problem last month and I finally just gave up on the Direct messages.

The virtual assistant which is a chat through your online account, or calling would be a better way of getting assistance efficiently.

Re: Auto pay discounts issues
Customer Support

Hello, jeremymathewmoss, we've sent you a Private Note to better assist.