Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Autopay information won't stick
niwotian20
Member

I've set up Autopay three times.  After setting it up, the system sends me texts notifying me I'm past due.  I go in to my account again today and the Autopay information is gone.  I set it up using the bot in the chat support, finished the process, but it did not retain the info.  I tried again to set up Autopay  from the setup Autopay web page and completed the process, choosing one of my saved payment methods, and the result showed a banner that says I've set up autopay "on the th of the month" but again, the system did not retain the info.  What gives? 

0 Likes
Re: Autopay information won't stick
vzw_customer_support
Customer Support

Hi, there! We know how important it is to have your Auto Pay set up correctly, and we are here to help! Are you using the app to set up Auto Pay, or the website? Please confirm that you are following these steps: http://spr.ly/6605G5SiV..

0 Likes