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BOGO - No One Told Me I Could Not Upgrade, Why?
CMattySucceed
Member

Why the heck did no one email or call me to tell me I cannot upgrade? I spent three hours on the phone putting this order together, then to find out one, I was never charged that day. I was charged as you guys shipped the devices (which angry me off bc they were gifts and now the gifts are LATE) and two NOTHING WAS FREE u used up my credit to get the BOGO so now I can't upgrade the other lines bc I horrid up my free phone using the upgrade money. Three why the heck. I paying cash for everything instead of partials like how hard iis u guys knew these phones were coming out!!!! I'm hella angry off ijs

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Re: BOGO - No One Told Me I Could Not Upgrade, Why?
mama23dogs

This is primarily a customer populated for him. Please be aware that we have no idea what your problem is by that description. I suggest you call and speak with customer support for help

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Re: BOGO - No One Told Me I Could Not Upgrade, Why?
Tigerstep
Sr. Member

@CMattySucceed wrote:

Why the heck did no one email or call me to tell me I cannot upgrade? I spent three hours on the phone putting this order together, then to find out one, I was never charged that day. I was charged as you guys shipped the devices (which angry me off bc they were gifts and now the gifts are LATE) and two NOTHING WAS FREE u used up my credit to get the BOGO so now I can't upgrade the other lines bc I horrid up my free phone using the upgrade money. Three why the heck. I paying cash for everything instead of partials like how hard iis u guys knew these phones were coming out!!!! I'm hella angry off ijs


Your My Verizon app will tell you if a line is eligible for an upgrade or not. Checking through the app is a matter of signing in, going to devices and observing the status. 

Payment is taken by a secure link, not by the sales rep. The timelines of that depends on you as the customer. Once payment is taken and T&C is accepted, the order is processed. Doing this online instead of calling in even faster. If you ordered towards the weekend, shipping will take longer. This is something to be expected.

Nothing is free. Verizon is a business, a business doesn't stay up if the company is giving away goods with nothing in return. A BOGO doesn't "use up credits". BOGOs require, and always have, a new line of service / port in. That "free" phone comes at the exchange of you staying with Verizon for 24 months. If you disconnect that line or leave early, you are charged the remaining balance of the equipment.

I can't make out the rest of this gibberish.

Re: BOGO - No One Told Me I Could Not Upgrade, Why?
vzw_customer_support
Customer Support

We want to be sure your concerns are addressed, CMattySucceed. Let’s look into solutions that will meet your needs. We’ll need some non-public details to help you best. Please be on the lookout for a Private Note from us.

 

GeorgeS_VZW

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