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Bad Customer Service and Military Discount Fail
adam16197
Member

I am beyond frustrated with Verizon. I am a Veteran and I have been with Verizon for many years. When I first signed up with Verizon, I was received $40 off because of my military service. When I finally left the service, I ended up getting a job in the telecommunications field. Anyway, my employer told me I qualified for a Verizon discount, not knowing which discount was better so I filed for it. Well you turns out, I didn’t qualify because I had the unlimited plan, so they didn’t include my new employers discount. However, Verizon had the audacity to completely void my military discount and then make me pay an additional $40 from the previous military discount. Then when I provided all my paperwork of service then gave me my discount back, but the new discount rate was $20. Instead of $40. I was grandfathered into that discount and it was a long ongoing battle with Verizon customer service. Eventually I gave up, because how awful Verizon has treated me as a customer. Their reps are rude and could care less if I save an additional $20 a month in my pocket. Unsure what to do anymore. I might just bite the bullet and pay off my phones, so I can switch over to another carrier. 

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Re: Bad Customer Service and Military Discount Fail
vzw_customer_support
Customer Support

The last thing we want is to lose you as a customer, adam16197. We want to thank you for your service and we apologize for this experience. Our goal is for you to get the appropriate help with this matter. We recommend reaching out to our validation center using this link: http://spr.ly/6605JUTyz You can chat or send them an email to address this concern. We are confident that this team will be able to assist you with addressing this concern.

-Gerson

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