lukevinyl wrote:
The phone call IS the way to provide feedback, but as was stated this is something that VZW is likely aware of and can't do anything about. Not that they don't want to, but because they are being blocked from doing so by an environmental (or other, which there are hundreds of) group.
You can, once get connected (it is an exaggeration to state this is going to take 30 minutes) ask to submit a network ticket which provides direct feedback to the network team where they will look at the area (and in some instances even send a technician out to the cell/switching site) and give a resolution/determination. This will probably state that you are indeed in an area that IS a marginal or variable coverage area and that they recommend obtaining a network extender...
Have fun!
Thanks. That's helpful info on exactly how to file a report that maybe gives it a little more chance of actually going somewhere useful.
jfriend00,
We always strive to provide you the very best service possible. I know how tough it can be when your service isn't working like it should and we want to do all we can to help. I have sent you a PM. Please reply when possible so we can fully assist you.
AndrewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Verizon Wireless Customer Support wrote:
jfriend00,
We always strive to provide you the very best service possible. I know how tough it can be when your service isn't working like it should and we want to do all we can to help. I have sent you a PM. Please reply when possible so we can fully assist you.
Already replied to the PM.
FYI to those following this thread. In a phone call with Andrew, we discussed the problem and he opened a network ticket. It sounds like Verizon will investigate the coverage outside my house and see where to go from there.
In discussing with Verizon, the people on the phone did not have my house listed as a low coverage area. So, Verizon sent a truck out to assess the coverage outside my home. They concluded it was, indeed, weak coverage and weaker than they would like and that is why I have even worse coverage inside the house. They could not explain why coverage used to be better except that trees grow, new buildings get in the way, network gets more crowded, towers get tuned to solve other problems, etc... They recommended a network extender for in house use.
So, I guess I got what I started out looking for which was an "on the record" notification/complaint that there is lousy coverage on our street and now it has been verified by Verizon themselves. Of course, I have no idea if that will ever influence future decision making at Verizon, but the whole premise when I started this was that if you can put more data in their system about where there's crummy coverage, it could influence things down the road (wishful thinking probably, but every piece of data contributes a bit).
So, now I'm left to contemplate whether I invest more money into Verizon with a network extender or consider moving the whole family to another carrier.
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So, the answer to my original question is that you call Verizon support, explain the coverage issue, ask them to open a "network ticket" to investigate the coverage near your house and see what happens from there.
Is that what I suggested very early in this thread? Re: Bad coverage at home
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
And Verizon told the OP the exact same things that I said very early on in this thread.
Yeah, I'm still thinking about the advice you gave me that Verizon knows all about where their coverage is good or bad so I should call my city instead of Verizon. Geez. Based on the evidence from discussing with support, that was not the case here. They had my house listed as in a good coverage area in their internal maps and when they sent a truck out to my house, they found that the coverage outside was not good at all. Bad coverage outside = horrible coverage inside the house.
As for the advice from several in this thread to call Verizon, that was the correct advice. One key piece of information is to ask to open a "network ticket" which is what will hopefully trigger someone in a truck to actually come out and investigate instead of a support call just going into the big bit bucket.
Which is literally nearly word for word what I suggested you do.... You even quoted my telling you this a couple posts up, again-- almost word for word.
Creating a new post stating exactly what you were told by myself and other as if you discovered this and are informing the community of new info, and then even marking your answer as correct is a bit insulting and more than a little bit misleading....
I definitely don't need the recognition but it's fairly lame to do this when others have taken the time to accurately and repeatedly respond to the questions you were posting and asking of the community...
You still got the same information from Verizon as I gave you, correct?
Start a new topic or ask questions in the open forum.
