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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Bait and switch to upgrade to a new phone

This has been the worst experience I have ever had. When I called to order my new phone. Verizon had two promotions going. One was to pay off my old phone and the other was to give an $800 bill credit. I asked the lady when I was ordering my phone and she told me I could do both. After I got my phone and sent back my old phone. The payoff was there but no bill credit. So I called several times and each lady I talked to stated the would fix my account to show it. Well it never happened. So I called back again and than I was told they won’t do both promotions it’s one or the other. Not like the lady said when I ordered my phone. So I asked for a supervisor and she said she would look into it and gave me a time when she would call back. 5 days went by and still no call. So I called back and they told they will not do anything about the bill credit. This is the worst costumer support I have ever seen. The supervisor told sorry. Now I am stuck with a phone and a watch on a carrier that lies to you just to get you to upgrade to a new phone. She than told me I can take them both back to the Verizon store with the boxes and return them. After this experience. I don’t know what to do. 

Re: Bait and switch to upgrade to a new phone
Customer Support

This is concerning to hear, let's take a look into this with you further. Please send us a Private Note.