IF YOU'RE CONSIDERING TRADING IN A PHONE TO VERIZON, READ THIS FIRST!!
Sent in a perfectly fine phone for a $750 trade to sign up with Verizon. 2 weeks later they tell me my old phone I traded in doesn't work and has a cracked screen. Sent me a pic of a phone (allegedly my trade in phone) that looked like the screen was shot with a BB gun. They then offered me $46 instead of the $750. I sent in a phone I babysat for 2 years with zero cracks and 100% worked fine. I have zero recourse from Verizon on this issue. So now I'm stuck in a $704 hole. Customer service is the worst and zero help after 4 hours. I even offered to sent them my brand new S 21+ back in exchange for my damaged phone... they declined. Unreal.
Misfitsp, we are truly sorry to hear about your experience. Allow us the opportunity to further review the details of your concern. We have sent you a Private Message. Can you please respond to that message? Thank you.