We went to Verizon due to their attractive plan of a $350 trade in for iPhones, towards a new iPhone 11. We traded in three phones to our local Verizon Wireless (indirect) store in Williamsburg, VA. One iPhone6 and 2 iPhone7's -- all in great condition. The store informed us that each phone would be getting a $350 trade in value towards the $710 iPhone 11's we were acquiring. We were ALSO previous ATT customers, so Verizon was gaining three new customers, taking us to a 4 person phone plan. This was March 7th. Still to this day (June 10th), after several hours of customer service at home, three hours of in store customer service time on 4/13 WITH MY VERIZON salesperson, and again today, 6/10 (another hour and a half), Verizon has still not applied our $350/per phone trade in. Charging us every month for a full priced installment of a $710 iPhone 11. Every single month. I have talked to supervisors galore. They said they "do not see anywhere the trade in of $350 promotion". This is a bait and switch? BEWARE. Verizon billing says no....store says YES...and they keep fighting it out. My bill is still wrong. I NEED RESOLUTION!
You went to a store full of praying wolves. No one should ever go to an indirect store, its asking to get ripped off.
What I was told (and sold upon) was that each of the three phones I turned in was to EACH receive a $350 credit. Each met every criteria Verizon required. Excellent condition, iPhone 6 and two iPhone 7s. What showed up in my bill was a $40 some odd dollar trade in value per phone, which is totally incorrect. That trade in value was NEVER discussed at my Verizon Wireless store. Verizon billing and the Verizon Wireless store have been duking out this discrepancy for months.
To be clear....Verizon Wireless Zone, Richmond Road, Williamsburg VA 757-259-9011. This is bill #3 that is incorrect.