Beware!!!!!!!!!!!!!!!

[Briyun]

BEWARE!!!!!!!!!!!!!!!!!!!

Had a verizon wireless car charger ( the one with the led light in it) physically burn up in my vehicle on Friday, while charger was laying on seat the cable end melted , it got so hot it melted and burned to the point a whitish liquid came out from the end, the part that plugs into the phone , it leaked out and burnt a hole in my leather seat. In the process when i jus randomly walked out to my vehicle to grab something from my vehicle i smelled an odor as soon as i opened the door the smell of electronics burning then looked down to see my seat was burning from the charger , i quickly grabed the cable to unplug it and whatever the whitish liquid that was burning landed on my upper index finger still somewhat of a blister/mark on my finger 5 days later ... I ve been talking to customer service with no help and verizon wireless is claiming its not thier fault ... im like why isnt it the other chargers, ipod, hands free devices, etc all work fine in the car outlet .. 5 days now (since Friday Verizon wireless support are not taking responsibility of the products they are selling) even with verizon wiress clearly visible all over the product... Even had several techs at verizon wireless tell me to file a claim with my insurance company, im like really? To risk my insurance portfolio and rates to rise b/c i filed a claim and thats not even including the cost of a deductible.... Please be aware, i wish i could post pics on here of the damages visibly the seat with burnt hole the charger end all burned up and as well as my finger... Any questions please feel free to contact me.... if you want more further details...

[Xyvis]

Well I can certainly understand you wanting Verizon to take responsibility, if it were me I would take it to a local corporate VZW store and speak with a manager.

You've already spoken to customer service, if the store can't do anything to help or get you into contact with somebody who can help, it would seem court would be the next option.

[Briyun]

after 5 day/nights constant run arrounds thru support, tonight so they say they filed a report on damage...... why wasnt this done friday night??  they also told me tonight i needed to drive an hour away to my local store ( coperate for them to look at charger etc..) and verizon will be contacting me soon, thats what the guy told me friday night as well, i have called atleast ten times, with no calls from verizon , its always been me calling them, i take this serious.. they claim they do too, the last guy i talked to was pleasant and seemed to me,he knew what steps needed to be done, so we shall see...

[B33]

You can!  Take your phone Snap a few pictures of it.. Go to your pictures find the picture..you want to send)  Do you know how to take a snap shot of that picture with your phone, On motorola's and most androids you take your power button + the lower volume press them together and you can snap shot it once that is done find your method to send out your picture I use Google i send it there and once in the inbox i open the picture, I save the picture to my computer.

Then i set my post up on here. I take my mouse pointer put it on the little camera just above click on it, choose the file i saved the picture in and post on here..

Here's sample Photo I took.. with my phone's camera.. That in the picture is a Wind Farm Turbine Blade Heading to Siemens here were I live.. As you can see It's a little big in Size.

[tikibar1]

B33 . wrote:

You can!  Take your phone Snap a few pictures of it.. Go to your pictures find the picture..you want to send)  Do you know how to take a snap shot of that picture with your phone, On motorola's and most androids you take your power button + the lower volume press them together and you can snap shot it once that is done find your method to send out your picture I use Google i send it there and once in the inbox i open the picture, I save the picture to my computer.

Why the unnecessary step of a screen shot of a picture on your phone?  Why not just share the photo directly with your e-mail or whatever cloud service you use?

[Briyun]

Im not that techy with my phone i guess, but now i have a few people not to share evidence etc until they give me better support etc... Email me tho , maybe you  guys can help me out better than verizon, still no call back from Verizon...

<< Email removed to comply with >> 

Moderator note:  If you wish to share your email address, use your profile settings to make it visible to those you choose.

Message was edited by: Verizon Moderator

[B33]

My way to explain may not be everyone's way tiki I probably could of left out taking a snapshot but taking them is nothing new an I though it would work.. realizing it next time i'll do it up different  Did you like the picture I took you have to admit i can take a good picture and that's doing it out threw our Trucks windshield b  

[Briyun]

Update day 6....  No resolution again lied to.. I drove 2 hours ..to thier coperate center/business yet again no help no resolution im out mileage wear tear on vehicle and gas cost ..  Team leder support i talked to last night said all i had to do was show them the charger to further process my claim.... This was not the case ... They demanded i give them the charger.... Im like really????  Why would i do that???? Posting pics of charger soon...  Where is my proper support ? Im asking is this negligence? I even asked him to look at damage done to vehicle inside to take etc... He said no , as well as taking pictures of my hand.... He said no to that too.... He said not unless i gsve him the charger......any help please let me know...brian

[Briyun]

Heres a few pics of charger...

Message was edited by: Verizon Moderator

[Briyun]