My Verizon bill is high. I tried explaining Verizon customer service teams of some honest misunderstanding and how challenging times are.
They have charged me over 550 USD for international calls - I am usually on a global calling plus plan for 15 USD and have been on that plan for almost all months since I have been with Verizon. For some reasons, the plan got activated, deactivated, activated and again deactivated. Now I am left with a bill which I can't afford. Verizon knows it is an honest misunderstanding and could have chosen to help me if they wanted to.
They are not willing to offer any help. The total bill if I include taxes and normal charge is over 800 USD.
I expect they will try helping me but I am unable to even take my grievance to someone senior. I am not saying Verizon customer service team is not polite, they are but they offer no real solution to me and demand that I pay such a high bill which I can't. I know people keep saying pay the bills on time but one can't pay such a high amount which is 8-10 times higher than what I pay. I don't have that kind of money and what I expect is for them to help me out.
I need suggestion on what is the best approach here. I am unable to even get a confirmation if I send a normal old fashioned letter, will they deliver it to management ? How can I get resolution to the complaint.
For many 800 USD is small amount, for me it is not. Hence do suggest accordingly. I have been trying to get this sorted via phone, message, Facebook messenger, chat and almost everywhere possible but so far no solution and no willingness to listen to my grievance.
I hope Verizon forum members advise me on what can be done
We're disappointed to learn you have already reached out to us multiple times and still have not been provided with a resolution, Saurin212. I would have trouble paying a high bill as well, and we want to ensure these charges are looked into. Please reply to the Private Note that is sent to you.
DanielleR_VZW
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