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Billing error

Add a line to my account on the first day of a billing cycle. All lines were charge additional monthly bill for the previous month including the new line not exist in that month. Tried to reach customer service via phone and chat, all went to dead after endless waiting.

2 questions for all: 1. is Verizon customer service not reachable after COVID-19? I have been with Verizon for a long time. Never had this kind of problem before COVID starts. Maybe it is time to leave?

2. Anyone know tips on how to reach a live person to resolve my problem? 

thanks in advance, 

Re: Billing error
Customer Support

We can certainly assist you with any questions you have about your bill. Did you make a plan change hen you added the new line of service?