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James1982
Member

Verizon wireless customer service terrible!!!


I recently bought a i pad air from Verizon. After getting it all set up and hooked up to my wifi it never switched over to my wifi due to some glitch I understand those things can happen i was hit with a 240 dollar gigabyte usage fee . I called verizon to see if there was anything they could do to help me as ive been a customer for the better part of 10 years. The customer service agent couldn’t help me she then transferred me to someone that could after speaking with this guy for 5 mins he put me on hold never told me that’s what he was doing after being on hold for 25 mins he comes back and says the charges are valid which i knew already i was hoping he could help reduce those are take them off my bill as every device i have has unlimited data i said this is a little crazy you guys aren’t willing to do anything for me very poor service it was a mistake or glitch. It’s 7:30he says let me see something here and out me on hold again only to hang up on me because apparently it was time to leave so I guess when it’s time to go they just hang up on the customers . I have sent the ipad back since I don’t want to be tied to a company like that for 2 more years . 

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Re: Billing
Tigerstep
Sr. Member

Why did you buy a cellular capable iPad if it's going to be used on wifi? Should have just bought a wifi only model for less elsewhere.

The charge is considered valid because you never bothered contacting them when Verizon sent out data alerts. Had you contacted within your active cycle, it could have been prevented.

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Re: Billing
James1982
Member

i spoke with a supervisor that was very helpful and saw that i never received any data alerts and got the overage charges off 

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Re: Billing
vzw_customer_support
Customer Support

Thanks for your 10 years of loyalty to the company, we appreciate your business. It breaks our heart to see you this dilemma, the last thing we want is for you to have a negative impression of us. We went you a Private Note.

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Re: Billing
vzw_customer_support
Customer Support

*We sent you a Private Note

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Re: Billing
vzw_customer_support
Customer Support

Thanks for taking time off your busy schedule to reach out to us via Private Note. We understand that having a large balance can be overwhelming. We want to guide you in the right direction. You can set up payment arrangements by following the steps on this link: https://www.verizon.com/support/promise-to-pay-faqs/. This way you can protect your account and pay in a time frame that best suits your needs.

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Re: Billing
vzw_customer_support
Customer Support

We are glad to hear that you received the assistance you needed, James1982! Remember, we are always here to help you in any way we can!

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