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How do I actually get a billing problem fixed. I’ve been on the phone countless times to get a reoccurring bundle removed from my account, only to be told it’s in the app. It isn’t in the app, and I even went to a Verizon store to show them it isn’t in the app. In fact if I selected it I would select to enroll in the bundle. The bundle is not on my add-ons!!  Yet, no one can find it in my bill and nobody can remove it from my account since last November!!!!

Re: Billing
Customer Support

I'm so sorry you had to reach out more than once, Rcroweatwitsend! I'm sure I can help you with the bundle you mentioned. I will send you a Private Note in addition to this reply, and we can go from there. Thank you!