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Black Friday and iPhone X - BIG FAIL!!!!!!!!
PATRISH216
Member

I am beyond frustrated and angry with Verizon right now!!!  I could not see another place to voice my frustration, so am doing it here!!!!   I have been a Verizon customer for many many years and in facet Verizon is the only carrier I have ever used!  I feel Verizon took advantage of us and had false advertising in this last Black Friday ad and specials!!!   Verizon advertised the iPhone X for $400 off and NO trade-in!!!!  NO WHERE in the ad did it say stock was limited!!!  It only said you needed to purchase by Friday.   I was in a place where I was not able to go online, and by the time I got to a place to go online, it said they were out of stock!!!!  I drove to 3 different Verizon stores and all stores were out of them as well, and said they had been out since  about noon!!!  I tried calling in to see if there was going to be a rain check for those of us who couldn't get them and waited on hold for 40 minutes before my call was dropped and I had to start over!!!  I tried again and finally got through only to be told I was out of luck and the phones were gone and could not be reordered!!!! 

I feel it was very poor business on the part of Verizon to advertise a phone for such a good deal that was obviously in limited supply and not stare somewhere in the ad that it was only available until sold out!!!  I think a company as big as Verizon failed miserably this time!!!  NOT A HAPPY CAMPER!!!!!!!!!!!

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Re: Black Friday and iPhone X - BIG FAIL!!!!!!!!
Ann154
Expert
Expert

There were other phone models that were available under the same promotion. Models that are newer than the last year's iPhone. Since Apple released a new model, you should have known unsold inventory of the previous model would be limited and those retailers would have incentive to unload that stock.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Black Friday and iPhone X - BIG FAIL!!!!!!!!
mama23dogs
Sr. Leader

   I’ve never seen a Black Friday sale that wasn’t limited to available stock, no rain checks, first come first served.  You being disappointed by this is not false advertising.  

Re: Black Friday and iPhone X - BIG FAIL!!!!!!!!
KRIALL38
Member

I was actually in the store, order placed and credit card in hand to pay for the taxes - error in the submission and then they were apparently GONE... across the country!  Spent hours on hold trying to resolve, wait time of 1 hour + only to be disconnect and transferred.  What a joke.  When I got to my Verizon account now it says I have an order placed but Verizon says no - in the 5+ calls I've had with them today as well as the store.  What a joke!  This is for 3 lines, of which we are all on the unlimited plan, we've been customers for over 10 years.  What a joke! So disappointing.  Difference of $1200  - and the X is still available today!  Discontinued is discontinued, how do you suddenly have more to sell today?

Re: Black Friday and iPhone X - BIG FAIL!!!!!!!!
KRIALL38
Member

It is a discontinued phone, I can see when it's gone it's gone but since they are again selling today they obviously weren't sold out.

Re: Black Friday and iPhone X - BIG FAIL!!!!!!!!
PATRISH216
Member

And just why should I have known the inventory was limited???  They are still selling the iPhone 8 and 7 and even 6!!!!!  Why would I think this particular phone wouldl "go away"!!!! 

Re: Black Friday and iPhone X - BIG FAIL!!!!!!!!
KENBER56
Member

Same frustration. Logged into Verizon account Friday afternoon to upgrade to iPhone X at the $400 off sale price and all options of the X were greyed out. Opened a help chat to inquire whether I could still purchase the phone that day at the advertised sale price and have it shipped when it was back in stock. I was told the phone had sold out by around midnight on Thursday and that I could not order one on Friday for future delivery because Apple was no longer producing the X so they wouldn't be getting any more. So I found it very surprising when I checked the Verizon website this morning and see the iPhone X suddenly available for sale again (but not at the same sale price), saying ships by 1-18-19. Sure seems like Verizon elected to end the Black Friday sale on Thursday night. False advertising.

Re: Black Friday and iPhone X - BIG FAIL!!!!!!!!
glitchedpixel
Sr. Member

Does Verizon make iPhones? No. Does Verizon have the ability to stop other customers from ordering just so you can? No.

It's a sale. It's how every sale with limited stock is treated. How is that hard to understand?

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Re: Black Friday and iPhone X - BIG FAIL!!!!!!!!
mama23dogs
Sr. Leader

How do you not get Black Friday?

There are limited goods at deep discount, when they sell those, the deal is over.  Whether or not there are a few hundred in a warehouse to replenish the next day does not matter.   

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Re: Black Friday and iPhone X - BIG FAIL!!!!!!!!
denbush
Member

Likewise, I actually ordered mine on Thanksgiving, 2 phone upgrades and an Apple watch.  I have a receipt that was printed with order numbers for both the upgrades and watches.  However, only the Apple watch shipped and there is no evidence an order ever existed for my upgrades, of course except to the hardcopy printout I printed when I received the confirmation and order numbers. 

!!!EPIC FAIL VERIZON!!!

Customer service just says too bad and that I can order something today under the current pricing.  No, I can't.  I hear ATT calling.