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Black Friday point of sale glitch
user1988
Member

Was anyone else caught on Black Friday point of sale glitch?  We changed carriers to Verizon on Black Friday,  ordered our phones the weekend before (different than BF deals) and had an appointment at 1pm to activate our new phones.  All was right in the world - all five phones ported over - no problems whatsoever.  Then our salesperson tried to process our invoice.  This was a little past 1 pm.   At 2:45 pm we went to get lunch.  At 3:30 we returned back to the store - no progress.  At 5:00 pm the local store decided they could hand figure what we owed that day and take a check.  We left the store at 5:30 thankfully with our new phones.  Our local guy was GREAT, he kept us up to date on how Verizon Corporate was trying to deal with the situation.   Since he'd already ported over our phones to Verizon we couldn't just take our old phones and come back the next day and complete the transaction.    I really hoped that someone from Verizon Corporate / customer service would have contacted us about this glitch/failure.   I really enjoyed spending all of the afternoon Black Friday waiting on our phones.  Smiley Mad

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Re: Black Friday point of sale glitch
Ann154
MVP MVP
MVP

What was the exact address of the store you visited on Black Friday? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Black Friday point of sale glitch
user1988
Member

621 N State St, Iola, KS 66749

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Re: Black Friday point of sale glitch
Ann154
MVP MVP
MVP

@user1988 wrote:

621 N State St, Iola, KS 66749


That is the location of third party retailer for Verizon Wireless by the name of Cellular Sales.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Black Friday point of sale glitch
user1988
Member

Thats correct. But to process my  purchase they had to use the Verizon software/program, that froze up mid-transaction and basically held my 5 phones in limbo/hostage for four plus hours.  There were other customers there too with frozen transactions. They couldn't sell any items,  not even cell phone cases as the system was froze.  Pretty bad way to start our new relationship with us,  we had been with our old provider for 19 years. 

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Re: Black Friday point of sale glitch
Tigerstep
Sr. Member

Indirect stores do not use the same software that a corporate store uses.

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Re: Black Friday point of sale glitch
Ann154
MVP MVP
MVP

I'm still trying to wrap my head around ordering phones the weekend before and waiting until the next Friday to activate them in a store. Especially if the phones ordered were shipped to the OP's address and not the store. The OP could have activated the phones at home. 

The idea of there was also another invoice during the activation process bothers me. It feels like there are pieces of information missing from this story. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Black Friday point of sale glitch
user1988
Member

The phones were ordered in-store, they didn't have enough in stock (4 Galaxy Note 10 and a flip phone)to  complete our order. They had to ORDER the phones They were shipped to the Store. Due to us having jobs & Thankgiving We were unable to get to the. again. store until Black friday. 

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Re: Black Friday point of sale glitch
user1988
Member

I don't know Who actually owns the software but I do know that all of our region was unable to complete sales that afternoon. The sales guys were Not happy as they were losing commissions. They were updating each other as they recieved updates  At one point they said the C00 was involved On trying to get the system backup.

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Re: Black Friday point of sale glitch
BBKing2020
Member

Not sure if my issue is related to this glitch. We switched over on BF with 6 voice lines but they opened 2 accounts for me. one account has 2 lines and 4 on another account. I do not even see those 4 lines. I requested accounts be consolidated on Dec 2nd since that's the service effective date. However, nothing has happened yet and it's been 13 business days. Issues have been escalated to management level 3 times but still not resolved. It's amazing how slow the teams work. We are totally regret for this switch. Customer service line is always "volumn is higher than normal" and everytime I had to wait for over 15 mins before I could speak to someone. Compare to T-mobile that I had, VZM definately need a lot of improvments for it's call center

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