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Blank Texts from Facebook and Instagram
indigoblur
Member

When Facebook or Instagram sends a 6-digit login code via text the text I receive is blank.  I need the code for two factor authentication, so I am unable to log into Facebook or Instagram.

My phone is a brand new Samsung S22 plus.  I received and setup the phone on March 2, 2020.  All other texts I receive are fine, including 6-digit login codes from services like Gmail, Amazon, etc.

Indigoblur

  

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Re: Blank Texts from Facebook and Instagram
vzw_customer_support
Customer Support

We understand how important it is to get your accounts set up as soon as possible. You mentioned you are receiving other 6 code messages, which leads us to believe this is an issue with the specific accounts and not your actual device. Have you had a chance to reach out to Facebook or Instagram support for assistance?

*Ellisandra

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