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Blocking a number
JOADUC26
Member

I keep getting a call from a 11 digit number  XXX-XXX-XXXXX

How do I block it?

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Re: Blocking a number
vzw_customer_support
Customer Support

We definitely want to ensure all unwanted calls are blocked, JOADUC26. The community offered great advice regarding blocking calls. If the number that is calling you is potentially an international number, our Family Base service can help block that 11-Digit number.

Learn more here:

https://www.verizonwireless.com/support/block-numbers/

NicandroN_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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Re: Blocking a number
vzw_customer_support
Customer Support

Blocking unwanted calls is a nice feature. We allow blocking up to 5 for free. Please use this link:https://wbillpay.verizonwireless.com/vzw/nos/safeguards/SafeguardProductDetails.action?productName=c.... It will provide all the details that you need.

BobbyN_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Blocking a number
JOADUC26
Member

This did not answer my question

Joanne [Removed]

personal information removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

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Re: Blocking a number
vzw_customer_support
Customer Support

Joaduc26, we certainly want to address your concerns. To clarify that the number appears only xxx-xxx-xxxx? The previously provided link gives you the capability of blocking up to 5 numbers free of charge. Did you have issues with accessing the site?

AlbertoR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Blocking a number
JOADUC26
Member

The issue is the site only allows xxx-xx-xxxx

the number im getting is          xxx-xx-xxxxx  !

Joanne [Removed]

personal information removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

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Re: Blocking a number
lukevinyl
Sr. Member

How did that not answer your question??

You asked how to block a number and the rep provided a link where you can block the number.

Otherwise you can call to customer service and block it that way as well....

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Re: Blocking a number
tikibar1
Sr. Leader
Sr. Leader

lukevinyl wrote:

How did that not answer your question??

You asked how to block a number and the rep provided a link where you can block the number.

....

The blocks via My Verizon are for 10-digit numbers; the OP states they are trying to block an 11-digit number.

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Re: Blocking a number
lukevinyl
Sr. Member

I didn't realize there was an extra "x".

Weird, the OP posted after me but it put the message before mine so I didn't see the clarification either

Anyhow, block the first 10 number's as I don't believe the last digit will even matter. I could be wrong, but if it is showing as 11 digits there is something funny going on such as spoofing. Either way, block the first 10 digits and let us know if that works.

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Re: Blocking a number
vzw_customer_support
Customer Support

We definitely want to ensure all unwanted calls are blocked, JOADUC26. The community offered great advice regarding blocking calls. If the number that is calling you is potentially an international number, our Family Base service can help block that 11-Digit number.

Learn more here:

https://www.verizonwireless.com/support/block-numbers/

NicandroN_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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