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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Blurry picture MMS


I recently got a new phone. My previous phone was a flip phone and pictures and videos sent to me via MMS were always clear. Now on my new phone (which is a smartphone), pictures all come thru very blurry to the point that I cannot read them. Many videos are also not coming thru, or they come thru as an image with an audio (which many times I cannot play back). I have tried calling verizon many times but have been given a different "solution" each time, all of which have not helped. THIS IS EXTREMELY FRUSTRATING!!!

@verizon can you please help????

Re: Blurry picture MMS
Customer Support

Hello, AHUVAS. We understand the importance of staying connected with others including picture messaging. A smartphone should give you better resolution that a basic flip phone. We are here to help. What type of phone do you currently have? You can respond to the Private Note we have sent to give more specific details.