I have been receiving bundled billing (Centurylink and Verizon Wireless) bills for years.
This month Verizon Wireless bill was not included with my Centurylink bill.
I Chatted and received the following response: "Thanks for your reply. Our records indicate that Century Link terminated the one bill. As they no longer offer this as an option, so going forward Verizon will send you a paper statement going forward. If you like you can also visit us on click here to view, print and pay your bill."
I contacted Centurylink to confirm this statement. I was informed that they do include both bills. They have never terminated the one bill bundle. There was a problem with the system this month. That is why I only received the Centurylink bill without Verizon bill.
Don't know why Verizon would make the above statement.
Misrepresentation is not good customer service.
We appreciate the many years that you've been a Verizon Wireless customer. You mentioned that CenturyLink confirmed that you will receive both bills. Did you receive your current wireless statement? SheritaH_VZW