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CAUTION Verizion rebate
Robert_Q
Member

So back last year of October, I joined Verizon with a telesales representative. I’ve been told that I should’ve received an email within a week regarding my rebate. However, it’s been six months and I still have not received my email regarding my rebate. I’ll be calling customer service about 20 times. Everytime the representative Will tell me that the rebate has expired and they cannot do anything about it except submit an escalated ticket for me. Dan and then a few weeks go by and I  call back I will be informed that no ticket was ever submitted and this happened many times. Last time the representative went through the entire email that was ever sent to me and that took about half an hour and they cannot send find the rebate email that was sent to me so they submitted another Escalade ticket and now today when I callbck they said there’s never a ticket was submitted.

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Re: CAUTION Verizion rebate
vzw_customer_support
Customer Support

Sorry to hear about the situation with an expired rebate, Robert. It is true that there is going to be a limited time during which you can apply for any rebate on the rebate site. Typically, this will be 30-45 days, depending on the offer. We will be happy to have a look for you to confirm the process and let you know if there's any other option. We'll send you a private note to have a look at this with you.

- Henry

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Re: CAUTION Verizion rebate
Robert_Q
Member

it is not my problem if I have never received the rebate email, stop trying to explain it, it turns guy’s mistake, take responsibility for it, this is unprofessional.

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Re: CAUTION Verizion rebate
vzw_customer_support
Customer Support

Robert_Q, our goal is to work toward a resolution. We would like to gather more details about the rebate and check into options for the situation. Please check your Private Messages, so we can proceed. 

-David

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