I have received about 5 different calls from 804-588-3159 (actually my area code) on my landline number (which is not Verizon) from the Verizon Financial Services with an urgent service alert regarding a change in the status of the account belonging to me (it had a recording of my name). It told me to call 1-800-754-0961 and give them my reference number they provided (this was actually my land line number of which is not on Verizon services). I contacted Verizon via the contact number on the website not the one they provided to me from the call, and they looked at my account and everything was fine. Also, Verizon support said no calls were listed as being made to me from Verizon. This one was very convincing to me, but I try to always go back to the website an get the number.
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