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Calls to a certain number don't go through but can call the number just fine from any other network
dick_karp
Member
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Re: Calls to a certain number don't go through but can call the number just fine from any other network
dick_karp
Member

It's a call to a number in the 408 area code. Same failure whether or not I start with a "1."  Following a suggestion by someone in another similar thread, in addition to resetting the phone, I also tried turning off the phone and removing/re-inserting the SIM. Nothing I can do fixes it.

I doubt that it matters but the phone is a Galaxy S21 Ultra 5G.

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Re: Calls to a certain number don't go through but can call the number
vzw_customer_support
Customer Support

dick_karp, sorry to read that you're having problems with calling a certain number. We appreciate the troubleshooting that you have done on your own! We want to do all that we can to make sure that you're able to call this number. Are you able to call another number in the 408 area code without a problem? Does this happen when you're just in one specific location or everywhere you are? 

-Alicia

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Re: Calls to a certain number don't go through but can call the number
dick_karp
Member

This happened in my office in Mountain View. I just tried dialing the number from Palo Alto and it still fails the same way.

I then tried calling a different 408 number and it went through just fine.

It's the number for a small business. Probably, but not certainly, a landline.

Thanks for your help so far!

 

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